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us

We’d love to hear from you so just fill in the form below and we’ll aim to get back to you within 4 working hours.

Our most frequently asked questions

Our

FAQs

may have a quick answer to your question. Otherwise, get in touch below.

How do I redeem my VEX Gift Card?

My eGift hasn't arrived

How do I track my order?

See our FAQs page for more answers

See more FAQs and answers

Get

in touch

If you want to talk to us about an existing order, please include your order reference number when you speak to us. Your order number will begin with the letters VEX.

Call our helpline

0371 664 2300

Monday to Friday 9am - 5pm (GMT) and
Saturday 9am - 12:30pm (GMT)

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We're here to chat live Mon - Fri 9am - 5.30pm (GMT)

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We aim to answer all queries within 4 hours (during normal office hours).

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