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VEX Retail

Consumer Refund Platform

An API-based solution that links your returns department to VEX Rewards and instant eGift delivery!

Turn negative interactions into positive ones

Turn negative interactions into

positive ones

Returns and refunds are an inevitable part of retail, but they come at a cost. A slow or inefficient refund process can cause the loss of customer trust and therefore lost revenue.

The VEX Refunds Platform integrates with your returns system, ordering up new refunds eGifts in real-time as eligible product returns are processed. Refund eGifts are delivered directly to your customer, keeping the spend within your brand and radically improving on turnaround time.

Features our customers love include: Comprehensive audit suite allowing detailed analysis of all activity; extensive security controls; an always-on exterprise solution built within ISO270001 controls; an industry acclaimed API with a great onboarding process

Request a demo

Another

great app

built on:

Key

benefits:

First-line resolution

in seconds

Supports bulk gifting with

issue tracking

Full

audit/reporting suite

Wide selection

of eGifts or own-brand only

Optional

physical gift fulfilment