Corporate gift card FAQs | Voucher Express

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FAQs

Gift Cards

My order

Delivery

VEX Gift Card

Billing

My Account

How do I place a corporate gift card order?

Placing an order is simple. Contact our Corporate Sales Team by email at corporate@voucherexpress.co.uk or call 0371 664 2300 to discuss your requirements. We also offer an online enquiry form for quick submissions—ideal for businesses purchasing digital or physical gift cards in bulk. Start your enquiry here.

Are there any fees for placing an order?

Digital gift cards sent via email are completely free of charge.
Bulk Physical gift cards:

Orders of £500 or more to one address are delivered free of charge.
Orders under £500 incur a £5.95 delivery fee.

Multiple recipient Physical gift cards:

Supermarket gift cards: £1.75 + VAT per dispatch
UK orders under £50: £1.50 + VAT per dispatch
International delivery: Prices provided case-by-case

Do you offer corporate discounts?

Yes. Orders of £2,500 or more qualify for a corporate discount. Contact our team for details.

What information do you need to process my order?

To complete your order, please provide:

Invoice address, telephone number, and email address
Company registration number
VAT number
Delivery address

What payment methods do you accept?

We accept VISA, Mastercard, American Express, Maestro, and BACs/CHAPS payments.

When will my order be dispatched?

Orders placed and paid for before 3PM GMT are dispatched the same working day. Orders of £100 or more are sent for next working day delivery. Orders of less than £100 are sent Royal Mail 1st class.

Digital gift cards are sent within 4 working hours of payment.

Can I send gift cards to multiple addresses?

Yes you can. We have a dedicated fulfilment team who manage physical delivery directly to your recipients. Learn more about our physical distribution services here.

You can also send eGift Cards securely, directly to your recipients, with our digital distribution platform. Find our more here.

Is there a minimum order value?

You can order any value, subject to product availability and any applicable credit or financial eligibility procedures.

What products can I order?

Voucher Express works with all major retail brands in the UK, Ireland and Mainland Europe. Our catalogue is continually changing as new retailers add gift cards and digital codes to their offering. Gift cards will be available as digital and/or physical gift cards depending on the retailer. View our gift card catalogue here.

What countries and currencies do you support?

We supply gift cards for multiple countries and currencies and despatch physical gift cards from offices in the UK, Ireland and The Netherlands.

I've received a Digital Gift Card but get an error message when I try to access it, what do I do?

• Robot Validation: Tick the box to confirm you’re not a robot. If locked, try another device. Still locked? Contact queries@vexrewards.com or call 0371 384 9971 with your VR number.
• Passcode Issues: Your 4-digit passcode is in your collection email. After 3 incorrect attempts, the voucher is quarantined. Contact us to unlock.
• Hibernation: Vouchers not accessed within a set time are hibernated for security. Contact us to reactivate.
• Email/IP Restrictions: Access may be blocked if using a VPN, TOR, or an unapproved country IP. Disable VPN or wait until you’re on a permitted connection.

Where do I find my voucher reference number?

Every order despatched by Voucher Express contains a unique reference number called a VR order. Your VR number is in the footer of your collection email. If your voucher came via a reward company, contact them for details.

Can I change my voucher?

No, once purchased and delivered vouchers cannot be exchanged.

How do I track my order?

Tracking is available for orders over £50. Contact corporate@voucherexpress.co.uk or call 0371 664 2300 for details.

What if my order hasn’t arrived?

• Orders under £100: Sent via Royal Mail First Class. Please allow up to 15 working days before contacting us.

• Orders £100+: Fully tracked and insured. Should arrive next working day if placed before 15:00. Contact us for tracking if delayed.

Can I cancel my order?

Orders cannot be cancelled after dispatch. Amendments can be made before payment is processed.

How long is my voucher valid?

Expiry dates are set by retailers and shown on your voucher. Typically this is 2 years but may be shorter, ie 1 year. A limited number of products have extended expiry dates - e.g the Voucher Express multi-option VEX Gift Card (3 years) and some retailers offer no expiry dates.

In Ireland the mandated expiry date on all gift card products is 5 years.

I can’t redeem my voucher, what should I do?

Email corporate@voucherexpress.co.uk or call 0371 664 2300 with your order number and gift card number.

My voucher has expired, can I extend it?

My voucher is damaged, what should I do?

Please email corporate@voucherexpress.co.uk or call 0371 664 2300 and quote your order number and the long gift card number so we can investigate this for you.

What tax implications are there when issuing gift cards to employees?

Giving a Gift Card to an employee is a great way to offer an incentive, reward or gift but depending on how they are used these gifts may attract Income Tax and National Insurance Contributions (NICs).

As a rule of thumb, Gift Cards used for incentive and rewards or part of a contractual benefit to an employee are subject to Income Tax and NICs but when used as gifts and presents they can be classified as Trivial Benefits (see below) so long as the sum given doesn't exceed £50.00 (inc VAT)*

Under the trivial benefit exemption: if each gift costs £50 or less, is non-cash, not performance-related and not contractual, then no tax/NIC and no P11D/reporting is required. (Gift Cards issued by Voucher Express are all non-cash - ie can be exchanged for a retailers goods or services but not exchanged for money)

If a gift exceeds the £50 limit, the whole value of the gift becomes taxable and subject to NIC — not just the amount above the threshold

More About Trivial Benefits
The terms Trivial Benefit refers to small staff gifts which can be given by businesses to staff members without paying Income Tax or NIC.

Examples of Trivial Benefits include instances when Gift Cards are issued for events such as birthdays, anniversaries or Christmas presents. Other examples when Gift Cards can be classified as Trivial Benefits include new baby gifts and welcome gifts for new employees.

No limits apply to how many of these gift cards classified as Trivial Benefits can be issued by your business but each gift card must not cost more than £50 per employee.

* Using Gift Cards In Ireland - A More Generous Approach to Trivial Benefits.
Whilst similar conditions to the UK apply in Ireland as to what constitutes a Trivial Benefit, the amount an employer can give as a present is set at a more generous €1,500 (From 1 January 2025). Now an employer can give up to five qualifying non-cash benefits in a tax year to an employee, and the cumulative value of those benefits must not exceed €1,500

Your local Tax Office

If you are in doubt about how your usage of VEX Gift Cards should be treated in your tax submissions you should always consult your local tax office.

How can I contact customer support?

If you have any questions or issues, our customer support team is here to help! You can reach us via email at corporate@voucherexpress.co.uk or by calling 0371 664 2300 . We aim to respond to all enquiries within 4 working hours.