Privacy Statement
At Voucher Express we take your privacy very seriously and will only use your personal information to provide the products and services you have requested from us.
This site is operated by Voucher Express, Metcalfe House, 23h Kirkgate, Ripon.
Voucher Express are responsible for processing any orders placed on this site. For the purposes of current data protection legislation, Voucher Express are the Data Controller.
Information we collect about you
We may collect the following information about you when you visit our Site:
Name, Address, Email Address, Telephone Number, Personal Message (if any). We may also collect information how the Service is accessed and used.
This Usage Data may include information such as: your computer’s IP address, browser type, browser version, pages visited, time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Tracking & Cookies Data
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. For more information see our cookie policy.
How we use your Data
For the purpose of fulfilling your order
To provide and maintain our Services
To provide customer care and support
To provide analysis or valuable information so that we can improve the Service
To monitor the usage of the Service To detect, prevent and address technical issues
And where you have consented:
To provide you with information on offers and competitions
How long we will keep your Data
We will only retain your Data in a form that identifies you for as long as necessary for each of the purposes outlined above.
Our Legal Bases for processing your Data
Your Data is processed by us:
To fulfil the contract to deliver the products and services you have selected.
For our legitimate interests in relation to the management, operation and enhancement of our website.
In the case of marketing and promotional material sent to you by email, on the basis of your consent.
Who we share your information with
We disclose personal information to the following recipients:
Our service providers, these third parties have access to your Personal Data only to perform tasks on our behalf in relation to fulfilling your order and are obligated not to disclose or use it for any other purpose. They are: -
Global Payments, The Observatory, 7 - 11 Sir John Rogerson’s Quay, Dublin 2, Ireland. For the purposes of processing card payments.
Mailjet, 13-13bis, rue de l’Aubrac – 75012 Paris, France. For the purpose of distributing email communications.
PCA Predict, Waterside, Basin Road, Worcester, WR5 3DA. PCA provide the address lookup service user on our website.
Experian, The Sir John Peace Building, Experian Way, NG2 Business Park, Nottingham, NG80 1ZZ. For the purpose of performing fraud checks.
Zendesk, 1019 Market St San Francisco, CA 94103. Provide the CRM system used for the purpose of managing customer communication by our customer services.
Pipl, 510 Clearwater Loop, Post Falls, ID 83854, USA. For the purpose of performing fraud checks.
Public authorities or judicial authorities (where disclosure is required by law or is necessary so that we can enforce our legal rights, or so that third parties can enforce their legal rights, or so that public authorities can exercise their functions in the public interest).